Privacy Policy

Tier One Home Renovations LLC

Effective Date: November 6, 2026

Tier One Home Renovations LLC ("Tier One," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting services, or communicating with our company.

This Privacy Policy describes how we collect, use, protect, and share information through our website, www.tieronega.com, and our business communications.

1. Information We Collect

We may collect the following information when you contact us, request an estimate, or use our services:

• Name and contact information, including phone number and email address

• Property address and project location

• Details about requested renovations, remodeling, or repair services

• Photos, project descriptions, and other information you voluntarily provide

• Communications through phone calls, email, website forms, and text messages

• Website usage information, including browser information, IP address, and cookies, when collected by our website or service providers

2. How We Use Your Information

We use collected information to:

• Respond to inquiries and provide customer support

• Schedule consultations, estimates, and appointments

• Prepare proposals, contracts, and invoices

• Coordinate remodeling, renovation, and repair projects

• Communicate project updates and scheduling information

• Send text messages when you have provided appropriate consent

• Improve our website, customer experience, and business operations

• Meet applicable legal and regulatory obligations

3. SMS Text Messaging and Consent

When you voluntarily opt in to receive text messages from Tier One Home Renovations LLC, we may send messages concerning:

• Appointment scheduling and reminders

• Estimate requests and follow-ups

• Project scheduling and progress updates

• Customer service and responses to inquiries

• Other communications related to requested services

Message frequency varies based on your interactions with our business. Message and data rates may apply.

You may opt out of text messaging at any time by replying STOP. For assistance, reply HELP or contact us at (678) 509-2220.

Consent to receive text messages is not a condition of purchasing any products or services.

We do not send promotional or marketing text messages without obtaining the consent required by applicable law.

4. Mobile Information and SMS Data Protection

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Mobile phone numbers, SMS consent records, and messaging opt-in information will not be shared, sold, rented, or disclosed to third parties or affiliates for their marketing or promotional purposes.

We may use service providers to deliver messages or support business communications, subject to appropriate confidentiality and data protection requirements.

5. Sharing of Personal Information

We may share information with trusted service providers, contractors, or subcontractors when reasonably necessary to provide requested services, coordinate projects, process payments, or operate our business.

We may also disclose information when required by law or to protect our legal rights.

We do not sell customer personal information to third-party advertisers or lead-generation companies.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and improve our services.

Third-party website, analytics, or advertising providers may collect information according to their respective privacy policies.

You may manage cookies through your browser settings.

7. Information Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, and fulfill the purposes described in this policy.

9. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of personal information we maintain, subject to applicable legal and recordkeeping requirements.

You may unsubscribe from SMS communications by replying STOP.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content.

11. Children's Privacy

Our services are intended for adults seeking residential renovation and repair services. We do not knowingly collect personal information from children under 13.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or applicable laws.

Any updates will be posted on this page with a revised effective date.

13. Contact Information

Tier One Home Renovations LLC

Website: www.tieronega.com

Email: info@tieronega.com

Phone: (678) 509-2220

Service Area: Northeast Georgia